Shipping policy

Delivery Area

  • We currently deliver only within the UAE.

Shipping Charges

  • A standard shipping fee of 20 AED is applied to all orders.
  • Shipping charges are calculated at checkout and cannot be waived except for promotions announced by Hayatim.

Delivery Time

  • Orders are typically delivered within 4-5 business days from the date of dispatch.
  • Processing time may take 1-2 business days before shipment, depending on stock availability.

Shipping Methods

  • All orders are shipped via reliable courier services within the UAE.
  • We offer standard shipping only. Express or same-day delivery may be available during special promotions and will be charged separately.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.
  • Tracking updates may take 24 hours to reflect in the courier system.

Shipping Delays

  • Delivery times are estimates only and may be affected by unforeseen events, including public holidays, weather, customs, or courier delays.
  • Hayatim is not responsible for delays caused by the courier or third-party logistics providers.

Return Shipping

  • In the event of a return, customers are responsible for paying the return shipping charges.
  • Please ensure the product is securely packed and retains all original packaging to avoid damage during return shipment.

Lost or Damaged Shipments

  • If your package is lost or damaged during shipment, contact our customer support immediately at hayatimxam@gmail.com or call +971 55 158 6207.
  • Claims for lost or damaged items must be submitted within 48 hours of expected delivery.

Contact for Shipping Issues

  • For any questions regarding shipping, delivery times, or returns, please reach out to our customer support team using the contact details above.

Note: Shipping policies are subject to change at Hayatim's discretion. Please review this page regularly for updates.