Refund policy

At Hayatim, we strive to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully:

Payment Method

• All purchases are made through advance payment. Payment must be completed at the time of order.

Returns & Refunds

• Returns are accepted only if the product package is severely damaged upon delivery.
• To qualify for a refund or replacement, at least 80% of the product must be damaged or unusable.
• If damage is below this threshold or occurs after delivery, a return or refund cannot be processed.

How to Report Damage

• Please inspect your order immediately upon receipt.
• If your package arrives damaged, contact us within 48 hours of delivery and provide clear photos showing:
  • Product packaging
  • Damaged product
• Claims submitted after 48 hours may not be eligible.

Refund Process

• Once your claim is reviewed and approved, we will process a refund or replacement based on your preference.
• Refunds will be issued using the original payment method.
• Please allow 7–10 business days for the refund to reflect in your account.

Important Notes

• We do not accept returns or refunds for reasons other than severe damage.
• Shipping charges are non-refundable.
• Please retain all original packaging until the claim process is complete.

Thank you for shopping with Hayatim.